KUALA LUMPUR, Nov 23 — Proton Holdings Bhd has set up a new regional parts centre (RPC) in Kuching to cater to the growing demands of its increased customer base in East Malaysia.
In a statement today, the carmaker said the approximately 2601.28 square metres (sqm) facility would function as a parts distribution centre for after-sales parts and components for both Sabah and Sarawak.
“Proton is pleased to announce our new RPC in Kuching is nearing completion. It is designed to cater to the needs of our dealers and their customers in East Malaysia and reduce the waiting time for parts in a region where logistics can be challenging.
“Once completed, we will have the ability to hold up to three months of stock and can even receive direct shipments of parts from overseas vendors,” deputy chief executive officer Roslan Abdullah said.
He said the new RPC would be able to store up to six containers, enabling it to receive multiple orders concurrently, and handle increased throughput, thus, reducing the time it takes to process and deliver orders to outlets.
“We expect to see a significant improvement in waiting time for accident repairs. In addition to the three months of stocks held at the RPC, our dealers are also required to have three months maintenance parts stock.
“This is an example of Proton’s efforts to continuously improve after-sales service to deliver the highest levels of customer satisfaction,” he said.
Meanwhile, Proton said sales in East Malaysia have improved progressively since 2019, following the launch of the Proton X70 on December 18, 2018.
It said total sales in the region have increased by 120 per cent from 2018 to 2021 and with healthy booking numbers in 2022, the company is expecting a further 20 per cent growth in year-on-year sales.
“For East Malaysian car buyers, the Proton Saga remains as our most popular model followed by the Proton X50.
“Last year, we sold 8,692 units of Proton Saga and 2,934 units of Proton X50 and based on the current booking trend, we forecast sales to exceed 10,000 and 4,200 units respectively,” he added. — Bernama
