KUALA LUMPUR, July 19 — A worldwide IT disruption is causing chaos with transport services, especially airlines, including in Malaysia.
Here is a list of airlines and other services that have confirmed to be affected by the Microsoft and CrowdStrike disruption so far.
Affected:
1. AirAsia - Reservation and check-in system affected. Customers may experience slower check-ins and longer queues.
IMPORTANT NOTICE: Our core reservation and check-in system are impacted by a global IT issue affecting airlines worldwide. You may experience slower check-ins and longer queues and we are doing our best to address this situation. We appreciate your patience and understanding...
— AirAsia (@airasia) July 19, 2024
2. Firefly Airlines - Booking system outage. Customers unable to book flights, manage bookings, check-in online now.
— Firefly Airlines (@FireflyAirlines) July 19, 2024
3. Rail service provider KTMB - Ticketing system and complaint channels at customer service centre affected.
NOTIS PENTING / IMPORTANT NOTICEDear valued customers,Please be informed that the KITS ticketing system and all customer service channels at KTMB are currently experiencing technical disruptions due to Crowdstrike Microsoft Windows.Restoration works are actively underway. pic.twitter.com/Dyt5pOh3W8
— KTM Berhad (@ktm_berhad) July 19, 2024
4. Rail service provider KLIA Ekspres - Cannot book tickets online or using app or digital wallets. Customers must buy tickets at counters.
PAYMENT SYSTEM UPDATE, 19 July 2024: Due to a technical glitch, tickets cannot be purchased via our app, website, or digital wallets at this time. Please proceed to the counter to buy your tickets.
— KLIA Ekspres (@KLIAekspres) July 19, 2024
5. Sabah Electricity Sdn Bhd said its mySESB applications and web portal both experienced a system outage.
7. Postal services company Pos Malaysia — Facing technical difficulties affecting its services.
Not affected:
1. Malaysia Airports says its network of airports in Malaysia are unaffected, but some airlines experiencing disruptions
Travel Advisory - Our network of airports in Malaysia remains unaffected by the global Microsoft outage. However, some of our airline partners are experiencing disruptions due to this issue. pic.twitter.com/BQRVX596Os
— Malaysia Airports (@MY_Airports) July 19, 2024
