KUALA LUMPUR, Oct 21 — Shopee Mobile Malaysia Sdn Bhd has been asked by a regulator to explain its conduct and provide solutions to complaints from customers and vendors concerning its first and last-mile delivery services.

The Malaysia Competition Commission (MyCC) said it contacted the online shopping platform operator on Oct 19 on the complaints and told the company that it must explain how it would address these issues internally without further jeopardising users’ interest by the end of this month.

"Therefore, in light of the increasing complaints by consumers and merchants against Shopee with regard to the dissatisfaction with its first and last-mile delivery services, MyCC has taken active steps to engage with Shopee to inquire into this matter,” it said.

The commission said its engagement with the online shopping platform was also to gain a better understanding of the nature of the online marketplace platform industry and the logistic industry that provides the first and last-mile delivery services to these platforms.

MyCC said while it welcomed and acknowledged the innovation by the industry players, which has drastically improved the online shopping experience for all Malaysians, it believed industry players must be mindful of their conduct that might raise any competition concerns and cause harm to their users, including the end consumers and merchants.

"MyCC would continue our efforts in closely monitoring their future actions to address the recent issues and other competition concerns related to their platforms.

"Most importantly, we will not hesitate to invoke our investigation and enforcement powers against any enterprise suspected of infringing the law,” said MyCC chief executive officer Iskandar Ismail. — Bernama