NEW YORK, Oct 29 — Amazon and Apple announced billions of dollars in quarterly profits on Thursday, but supply chain bottlenecks and the great chip shortage dented the tech giants, which have been riding a pandemic-stoked boom.

Apple said sales of its signature iPhone and iPad were held back due to supply constraints, while Amazon struggled to get products and enough workers to meet demand.

Both firms soared in the pandemic era as people relied on their products and services, but now ripple effects that have emerged like lack of computer chips and spiking labor costs are casting a shadow. 

Amazon on Thursday reported its profit in the recently ended quarter slipped to US$3.2 billion (RM13.3 billion) as the pandemic, hiring and product shortages drove up costs.

The e-commerce colossus said its sales climbed to US$110.8 billion, but its profit was about half of its net income from the same quarter last year.

"We’ve always said that when confronted with the choice between optimizing for short-term profits versus what’s best for customers over the long term, we will choose the latter,” said Amazon chief executive Andy Jassy, in a message explaining that the company has had to spend more to do its work.

Apple on Thursday reported that its profit in the recently ended quarter leapt on massive revenue that still fell short of analysts’ expectations.

The iPhone maker said its net income of US$20.5 billion came on revenue of US$83.4 billion, a record high for its quarter ending in September.

The semiconductor drought — caused by a mix of factors including a surge in demand due to the Covid-19 pandemic and US-China trade tensions — has affected industries across the globe from tech giants to car makers.

Apple CEO Tim Cook told an earnings call that one part of the supply problem was the chip shortage, while there were also Covid-related manufacturing disruptions in Southeast Asia.

"It is effecting pretty much all of our products,” he said.

Whopping profits elsewhere

The results came after Microsoft, Google parent Alphabet and scandal-hit Facebook posted whopping profits this week, although Twitter reported a large loss due to a shareholder lawsuit settlement.

Big Tech faces heightened scrutiny from antitrust regulators, especially Apple which has appealed a major US court ruling that would force the iPhone maker to loosen its stranglehold of its online app marketplace.

But the pandemic, which roared back to center stage in the United States with the Delta variant surge, has pushed demand for online services.

In Amazon’s case, a growing number of consumers have turned to its platform to get everything from tofu to toilet paper, and its cloud computing division also grew to help businesses and consumers stay connected.

Earlier in the week, Alphabet announced quarterly revenue of US$65.1 billion that eclipsed the same period last year by some 41 percent as the firm’s online ad engine and cloud services helped yield its US$18.9 billion profit.

The Silicon Valley colossus remains a centerpiece of online activity, with offerings such as its search engine, ad marketplace and YouTube video platform that give it extensive global influence.

Google’s results came the same day that Microsoft announced a quarterly earnings surge fueled by cloud computing demand, saying it made a profit of US$20.5 billion as revenue jumped 22 per cent.

Facebook’s strong financial figures coincide with the leading social network battling a fresh crisis since former employee Frances Haugen leaked reams of internal studies showing executives knew of their sites’ potential for harm.

The platform announced that its profit in the third quarter grew to US$9.2 billion — a 17 per cent increase — and its ranks of users increased to 2.91 billion.

Twitter however on Tuesday posted a loss in the quarter, fueled by the more than US$800 million settlement in a lawsuit alleging investors were misled about slowing user growth at the platform. — AFP