Malaysia
Faster border crossings: Malaysia and Singapore's QR code initiative slashes waiting times significantly
The implementation of QR Codes at the Malaysia-Singapore border proved successful in achieving the objectives of reducing waiting time and speeding up the immigration process at Sultan Iskandar Building and Sultan Abu Bakar Complex. — Picture by Ben Tan

KUALA LUMPUR, July 25 — The implementation of QR Codes at the Malaysia-Singapore border proved successful in achieving the objectives of reducing waiting time and speeding up the immigration process at Sultan Iskandar Building (BSI) and Sultan Abu Bakar Complex (KSAB).

The Ministry of Home Affairs (KDN) said during the two-month Proof of Concept for the use of QR code, the waiting time for the inspection of 30 bus passengers during peak hours was shortened to 15 minutes compared to 120 minutes at BSI and 90 minutes at KSAB.

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"For motorcyclists, the waiting time is shortened to 30 minutes for the inspection of 30 passengers compared to 40 minutes at BSI and 45 minutes at KSAB.

"Although the QR code applications used, namely MyTrip and MyRentas, facilitate travellers in the immigration clearance process, the security aspect is not compromised. This initiative has been developed with security features where visitors who are on the Suspect List are not allowed to register this application.

The Ministry said this in a written reply at Dewan Negara which was uploaded on the Parliament’s website, today in response to Senator Datuk Abdul Halim Suleiman’s question who wanted to know the effectiveness of the use of QR code during the trial period.

On the other hand, visitors who are on the list will be given a notice to check at the manual counter.

The implementation of QR Codes at BSI and KSAB for the time being is a Proof of Concept for three months starting from 1 June to 31 August for motorcyclists and bus passengers before it is extended to private vehicle users, Singaporeans and other citizens.

Meanwhile, in response to Datuk Mustafa Musa’s question about the statistics of the entry of visitors from China and India when the visa liberalisation plan (PLV) was implemented, KDN said a total of 1,046,231 Chinese tourists and 508,857 Indian tourists had taken advantage of the facility as of July 7.

According to KDN, it brings the total number of tourists who use the facility to 1,555,058 individuals.

Through PLV, Chinese and Indian citizens are granted visa exemption facilities for a period of 30 days until December 31 this year.

The facility aims to generate national income and is implemented by improving the existing immigration facilities enjoyed by travellers to Malaysia, including from Europe, Southeast Asia, the Middle East and West Asia. — Bernama

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