PUTRAJAYA, Dec 13 — The Local Government Department (JKT) has been directed to improve the PBTPay system in three aspects to improve the experience of consumers, enhance security information protection and providing activities to expand usage of the website.

PBTPay is the official one-stop payment portal of local authorities (PBT) developed by JKT to facilitate the public in making assessment payment, local government licences and compounds online.

Local Government Development Minister, Nga Kor Ming said the improvement is necessary as the digitisation of the public sector to boost productivity and efficiency has become a major trend in global development.

Following this, Nga said his ministry will continue to promote PBTPay for the benefit of users apart from ensuring more district and city councils join the portal, especially PBTs in Sabah and Sarawak.

"So far, 99 district and city councils throughout Peninsular Malaysia have participated in the PBTPay system with 2.4 million registered users,” he said in a statement here today.

According to Nga, PBTPay’s total collection also showed a 32-fold increase from RM5 million in 2020 to RM168 million this year. — Bernama